General Terms and Conditions Hotel Amaris Olten

Customer satisfaction
In all our thinking and acting, customer satisfaction is paramount.

Price Policy:
We have a transparent pricing policy.
Prices are inclusive of VAT, exclusive City Tax, CHF 2.00 per person/night.
Children up to 10 years stay free of charge in the Hotel Amaris, cot or extra bed.
From 11 years, the surcharge for an extra bed is CHF 25.00
Pets are not allowed in our Hotel
Parking is available behind the hotel building at CHF 14.00 per night.
We create offers for apartments, studios and groups individually. please contact us by phone or e-mail.
We agree special conditions with our long-time master companies.

The following card payments are accepted: visa, american express, mastercard, v-pay, ec. The hotel reserves the right to check the credit card prior to arrival.
For group reservations, a prepayment of the nightly amount is due before arrival to guarantee the reservation.

Cancellation Policy:
Single reservations up to 6 rooms can be cancelled free of charge up to 24 hours before arrival, after that there is a charge of 100% of the first night’s stay.

For seminar and group reservations from 7 rooms, the following cancellation conditions apply:

Up to 1 month before arrival 100% of the agreed room contingent per night
Up to 14 days before arrival 25% of the agreed room contingent per night
Up to 2 room units per night can be returned up to 3 days before arrival.
The invoice of the group reservation is paid 1 month before arrival
The conditions can also vary depending on group size or hotel occupancy; this will be communicated when signing the contract

Cancellation deadlines for seminars:
Guaranteed number:
Please inform us at least three working days before the event about the definite number of participants for which we guarantee. After the deadline, changes to the booked services will be charged at 100%.

We would like to draw your attention to our cancellation policy:
up to 30 days before arrival without charge
until 21 days before arrival 30 % of the booked services (without costs for meals)
up to 14 days before arrival 50% of the booked services
up to 7 days before arrival 75% of the booked services

Check-in / Check-out:
Guests are required to leave the room before 11:00am on the day of departure.
Upon arrival, the room can be obtained from 2:00pm
Late check out with additional fee of CHF 50.00

Non-smoking hotel:
We ask you not to smoke in our rooms. In case of violation, we charge CHF 100.00 Please ask for our rooms with balcony.